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Communication Triggers

Location

Main Dashboard > Select {Account} > Settings > Communication settings > Update communication settings > Configure {Channel} > Configure triggers

Communication triggers allows you to select criteria based on which Checks trigger automatic notifications to be sent via a communication channel that has been set up. You can filter the Checks that trigger notifications using check and rule attributes. By default, the filter is set to ‘All checks’, meaning that you will be notified for all the failing Checks across all the Categories and Risk Level.

An alert consists of rule details including Account name, Risk Level, Region, Resource, and Introduced by: “user name” (only for the RTM Rules).

It is recommended that you set up notifications for Extreme, Very High, and High Risk Levels so your channel is not cluttered by all checks and your teams get notified on priority risks.