Ensure there is an active IAM Support Role available within your AWS account. A Support Role is an IAM role configured to allow authorized users to manage incidents with AWS Support.
Implementing the principle of least privilege by giving the Support Role the minimal set of actions required to perform successfully the desired task (i.e. manage incidents) is very important because only the IAM user(s) that will assume the Support Role will be able to access the AWS Support Center and no one else.
To verify your AWS account for any IAM Support Roles, perform the following actions:
To create an AWS IAM Support Role and configure it to allow only authorized users to manage incidents with AWS Support, perform the following:Note: Creating and configuring an IAM Support Role using AWS Management Console is not currently supported.